(출처: NM Incite, Link:http://www.nmincite.com/?p=5220)
브랜드 마케팅, 고객관리, 실시간 커뮤니케이션을 위한 소셜 마케팅 플랫폼 BuzzMetrics Exchange서비스가 런칭되었습니다.
BuzzMetrics 대시보드내 추가하여 제공받을 수 있는 Exchange서비스는 온라인상의 고객들의 이야기를 보다 실시간으로 모니터링함은 물론 Directly 소통할 수 있는 소셜 미디어 커뮤니케이션 툴로써, 여러분의 버즈 관리를 보다 쉽고 빠르게 도와드릴 것 입니다.
Key Benefits:
Accuracy. 닐슨 소셜 미디어 데이터 분석 플랫폼 MyBuzzMetrics에서 제공되는 동일한 버즈 데이터를 제공받음으로써 트위터, 페이스북, 유투브, 플리커 는 물론 블로그와 보드(Boards) 게시글까지 실시간으로 관리합니다.
Efficiency. 연관 토픽 및 화제에 대한 게시글을 직접 필터링(Messages Filter)함으로써 보다 효율적으로 온라인 게시글을 관리합니다.
Timeliness. 실시간으로 데이터를 확인함은 물론 담당자가 고객에게 적절한 채널을 통해 보다 빠르게 답변할 수 있습니다. 또한 새로운 게시글 게재의 일자와 시간도 예약(scheduling)할 수 있습니다.
NM Incite는 소셜 미디어 모니터링과 분석을 통해 최고의 서비스를 제공할 수 있도록 최선을 다하고 있습니다.
NM Incite, BuzzMetrics Exchange에 대한 보다 자세한 내용은 닐슨 온라인 코리아(닐슨 코리안클릭)으로 문의해 주시기 바랍니다.
※ 닐슨 코리안클릭 SMI팀: T.3490-7218~9 Email.buzz@koeanclick.com
---------------------------------------------------------------------------------------------------------------------------------
NM INCITE LAUNCHES SOCIAL MARKETING PLATFORM BUZZMETRICS EXCHANGE
New real-time customer engagement and social media monitoring tool manages marketing, customer loyalty and direct engagement
New York, NY (August 22, 2011) – NM Incite, a Nielsen/McKinsey Company, launched BuzzMetrics Exchange, a full service social media monitoring and engagement platform that allows clients to better manage social media marketing and build customer loyalty.
The new platform, which enables clients to directly engage with consumers who are talking about their brands online, complements the industry-leading My BuzzMetrics dashboard, which provides deep social media insights and longer-term historical analytics and benchmarking.
“We’re seeing a dramatic shift in the marketplace where social media is rapidly becoming the default vehicle for brands to engage directly with consumers and build brand loyalty,” said Dave Hudson, CEO, NM Incite. “The addition of BuzzMetrics Exchange to our product portfolio provides a one-stop platform for real time listening and engagement, deepening our clients’ ability to establish authentic relationships with their customers.”
Through BuzzMetrics Exchange, users can improve the accuracy, efficiency and timeliness of their social media activities through some of the following features:
* Build an online presence by seamlessly integrating corporate social media profiles
* Manage new conversations to allow for real-time engagement with consumers
* Recognize and manage potential brand threats in real time
* Use advanced filtering to prioritize inbound messages
* Workflow and tagging capabilities to enable large teams to collaborate and route messages to subject matter experts
~About NM Incite~
NM Incite, a Nielsen McKinsey Company, leverages the strengths of two world-class brands: Nielsen, the most-innovative researchers, and McKinsey, the most-trusted strategic advisors to help businesses realize a sustainable competitive advantage through highquality insights, metrics and advice. NM Incite’s expert social media analysts and strategic consultants work side-by-side with clients integrating industry and functional expertise to develop innovative social media strategies and solutions that make a measurable business impact. NM Incite currently operates in 25 global markets with headquarters in New York. For more information, please visit www.nmincite.com or Twitter: @nmincite
# # #
Contact:
Leslie Cafferty
(646) 654-8975
leslie.cafferty@nielsen.co
